This has cost me time, money, and aggravation. Please do not say you offer courtesy vehicles. My truck ended up being done at the end of the day but now I have to arrange to go back tomorrow as well as drop off the rental. I now have to walk 1/3 mile down and across the road, go through extensive Covid precautions and am out of pocket money for a rental car. I inquired about the sign and they said that gets done ahead of time. I tried to set up loaner car several days ahead of time when I made my appointment, they wouldn’t, When I arrive I see a sign at the front desk that says they have loaners as a courtesy option. I was hoping to rely on Paul masse for at least a seamless experience. I tried to set up loaner car several days ahead a Pandemic with truck issues. I am a health care worker at 3 hospitals in the middle of a Pandemic with truck issues. Not only has this dealership lost my family, friends, associates and I as customers, but now so has the Chevy Brand. It is truly unfortunate that it came to this as I truly was happy working with them for all these years until now. I am being told by Bob Masse that customer service is the dealerships number one priority, however this is clearly not the case as no one has yet looked at my truck from the dealership. To date, my truck has still not been looked at by them and I don’t feel I should be paying out of pocket to have this fixed elsewhere as its still under warranty. I just don’t understand why they are avoiding looking at this truck It is probably due to it being an issue due to PIP5504A. Since the service department didn’t actually look at my truck, I went over to the service counter and showed them a video of the excessive vibration I was having which they deemed “acceptable” without anyone physically looking at or driving my truck. As they had no inventory that fit my long standing criteria (which they knew), I feel that it was a waste of time to be there. Instead of the service department looking at my truck, it was only looked at by the for a resale value as they tried to sell me a new one (I would of bought one if they had any that actually fit my needs). Masse, I was invited in to discuss options (unfortunately he was unable to meet with me as he was eating his lunch which was dropped off shortly after I arrived). The initial issue I was having was actually being caused by a much larger issue with the truck as it turns out (confirmed by two other mechanics). After reaching out to Bob Masse about this, I was given an apology and assured this would be looked into. A vehicle which is only 2 years old and has 27K miles. After experiencing an issue with my truck, I called the Service Manager who instead of looking at my vehicle, told me that the issue was most likely due to me not taking care of my vehicle. The dealership no longer has any loyalty to its long term customers and only cares about moving products. I have bought multiple vehicles personally and have sent in numerous customers as I have always had such a great experience. I have been a long time Paul Masse customer for over a decade. I have bought multipl It is very disheartening to have to write such a negative review. Used to be great, not any longer It is very disheartening to have to write such a negative review.

Paul masse chevrolet east prov